1. Products & Authenticity
Q: How do I know the products are genuine?
A: We only source products directly from the official brands and are certified to provide the brand’s original warranty card. Al-Hussaini Trading+1
Q: What brands do you carry?
A: We represent a wide range of prestigious brands in the luxury watch and accessories segment, including (but not limited to) Longines, Omega, Cartier, Montblanc, Tag Heuer and more. Bayt.com+1
Q: Do products come with full packaging and accessories?
A: Yes — new items typically come with their original box, documentation, warranty card and any brand-specific accessories. If anything is missing, please contact us immediately.
2. Ordering & Payment
Q: What payment methods are accepted?
A: We accept major credit cards, Apple Pay, Google Pay and other local payment methods as applicable. Al-Hussaini Trading
Q: Can I change or cancel my order after placing it?
A: You may cancel an order before it is shipped. If it has already been shipped, cancellation may incur a fee. Al-Hussaini Trading+1
Q: What happens if the listed price is wrong?
A: If an incorrect price is displayed due to an error, we reserve the right to cancel the order or contact you for the correct price. Al-Hussaini Trading+1
3. Shipping, Delivery & Returns
Q: What is your shipping policy?
A: We aim to deliver orders within up to 15 working days depending on location and stock availability. Al-Hussaini Trading+1
Q: Do you ship internationally?
A: According to our terms, shipping is currently limited to within the Kingdom of Saudi Arabia. Al-Hussaini Trading
Q: What is your return & exchange policy?
A:
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Returns: You have 3 calendar days from receipt of the product to request a return if it’s unused, defective, or incorrectly described. Al-Hussaini Trading
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Exchanges: You have 7 calendar days from receipt to request an exchange. Al-Hussaini Trading+1
Q: Are return shipping costs covered?
A: Unless the item is defective or incorrectly described, the cost of return shipping is generally borne by the customer. Al-Hussaini Trading
Q: When will I receive my refund?
A: Once we receive the returned item and validate its condition, we will process the refund to your original payment method. The timing depends on your card issuer. Al-Hussaini Trading
4. Warranty & After-Sales
Q: Does the product warranty apply?
A: Yes — each product comes with the original manufacturer’s warranty, provided the brand offers one and the terms are respected. Al-Hussaini Trading+1
Q: What is not covered by the warranty?
A: Damage caused by misuse, neglect, alterations or repairs not approved by us or the brand may void the warranty. Al-Hussaini Trading
Q: Do you provide servicing and repairs?
A: Yes, we offer servicing and repair support via our authorized channels. Please contact our customer service for details.
5. Promotions & Price Guarantee
Q: Do you match competitor pricing?
A: Yes — we offer a price-match guarantee for new items in the same brand/model/reference, inclusive of applicable taxes/VAT. Conditions apply. Al-Hussaini Trading+1
Q: Can I use a promo code with a price-match request?
A: Typically, price-match offers cannot be combined with other promotions unless explicitly stated. Please check the specific promotion terms.
6. Account & Privacy
Q: Do I need to create an account to purchase?
A: You can checkout as a guest or register an account for faster future checkout and order tracking.
Q: How is my personal information used?
A: We collect, process and store your information to provide our services, process orders/payments, and comply with legal requirements. We do not sell personal information to third parties. Please refer to our Privacy Policy. al-hussaini-trading-sandbox-01.mybigcommerce.com
Q: Can I request that my information be removed?
A: Yes — you may request correction or deletion of your personal info, subject to regulatory/contractual retention requirements. al-hussaini-trading-sandbox-01.mybigcommerce.com
7. Contact & Support
Q: How can I get in touch with customer service?
A: You can reach us via our “Contact Us” page on the website, or email us at CS@alhussainitrading.com. For urgent matters, please use the toll-free number listed in our Terms & Conditions. Al-Hussaini Trading
Q: Where are your physical stores located?
A: We have retail presence across the Kingdom and in multiple cities. Please use the “Store Locator” section on our website for exact locations.
Q: What happens if I don’t receive the shipping confirmation?
A: If you do not receive our acknowledgement email after placing your order, please contact us immediately so we can verify your order status.
8. Miscellaneous
Q: Are gift-wrapping options available?
A: Yes — we offer branded gift-wrapping where available. In cases where the brand wrap isn’t available, our standard Al-Hussaini gift wrap may be used. al-hussaini-trading-sandbox-01.mybigcommerce.com
Q: What if the item I want is out of stock?
A: Please use the ‘Notify Me’ or wait-list function on the product page (if available), or reach out to us — we’ll do our best to source the item for you.