We protect the privacy and confidentiality of the Personal Information of our Customers, therefore, we have established this Privacy Policy which explains all the Personal Information we collect, as the purpose and treatment of such information. We strongly recommend that you read this Privacy Policy before accessing our Website and using our Services. This Privacy Policy constitutes a contractual agreement between you and Al-Hussaini Trading Company. By accessing and/or browsing and/or creating a customer account and/or using our Website and Services, you express your understanding and acceptance to the transfer, processing, and use of your Information in accordance with this Privacy Policy. All of our Customers are subject to the provisions of this Privacy Policy. Definitions as any other provisions set out in our Terms and Conditions, will apply to this Privacy Policy. In this Privacy Policy, every time we mention "You", “Your”, “Customer” or "Customers", we will be referring to any visitor who may access, browse and use our Website and Services. Our Website (https://www.alhussainitrading.com) hereinafter referred to as the "Website", belongs to and is operated by Al-Hussaini Trading Company, legally incorporated and domiciled in Saudi Arabia (collectively referred to as “We” and/or “Us” and/or "Al-Hussaini Trading"), and hosted from _____, Saudi Arabia.
About Al-Hussaini Trading:
Commercial Registration Number: 4030053541
Tax Registration Number: 300154966900003
Toll Free Number: 800 244 2444.
Unified number: 9200 29295
Email Address: CS@alhussainitrading.com
Head Offices:
Jeddah
Address: 7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah 222344542, 10th floor, Al-Hussaini Trading Co.
Phone: +966 012 6526000.
Fax: +966 012 6526606.
Riyadh Branch Office
Address: Al Olaya, Musa Ibn Nusair St, Akaria Mall, Riyadh 12244.
Phone:+966 011 215 1000.
Fax:+966 011 215 0516.
Al-Khobar Branch Office
Address: King Salman Bin Abdulaziz Rd, Al Yarmouk, Al Khobar 34423.
Phone:+966 013 8972006.
Fax:+966 013 8978334.
By visiting our Website at (https://www.alhussainitrading.com) we will offer you online shopping services on available commercial products, including shipping hereinafter the "Service" or "Services", subject to the following Privacy Policy and our Terms and Conditions. The access and/or browsing and/or use of the Website and Services is subject to the provisions of this Privacy Policy. We ensure that any Personal Information that you provide to us will be processed in accordance with the relevant Data Protection Principles and Personal Information Protection Acts as applicable.
1-Collection of your personal information.
The Personal Information collected by us will so be used in reference to the Services provided by our Website. We will not share, sell, or trade this Information with any third parties. This does not apply to Information that is publicly available, which we may collect and display on our Website. In this Privacy Policy, everytime we mention "Personal Information" and/or "Information" and/or Customer Data, we will be referring to any information about you that we collect when you access our Website and/or use our Services.
Information you provide
We will collect the information directly provided by our Customers hereinafter referred to as "Personal Information" and/or "Information", when they create an account hereinafter referred to as “Customer Account”, as follows:
First Name.
Last Name.
Email Address.
Phone Number.
Username.
Password
Any other details that may be required during registration process, as determined solely by us, from time to time.
Information we collect automatically
We automatically collect Information about you exclusively to record how you make use of our Website and Services, and track your interaction with us for security, including Information about:
The use of our Website and Services, and:
IP address.
Sessions with views on your product pages.
Sessions with “Add to Cart” actions.
Session with transactions recorded.
The device you use to access our Website, including the device model, operating system and version, unique device identifiers, and network information.
Any other information that we collect from you while you use our Website and services.
2. Consent
By accepting this Privacy Policy you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in your Personal Information, in any media now known or that may be known in the future, with respect to your Personal Information, solely for the purpose of enabling us the use of the Personal Information you provide to us for the use of our Services, and to avoid the violation of any rights over that Personal Information. By accepting this Privacy Policy you agree that we are the Data Controllers of your Personal Information. We will only use your Personal Information in accordance with this Privacy Policy.
3. When does our privacy policy apply
You should know that our Privacy Policy applies to the following situations and activities:
Online activities: Any Personal Information collected from you when you access our website and/or use our Services.
Phone contacts: Any Personal Information collected from you when you call us regarding any information about our Services.
Other: Any Personal Information collected from you when you contact us by email or direct message through our Website.
4. WHEN DOES OUR PRIVACY POLICY NOT APPLY.
Our Privacy Policy does not apply to any Personal Information provided by third parties
and/or publicly available and/or not subject to any restrictions. We are not responsible
for the privacy practices of third parties.
5. WHAT WE DO WITH YOUR INFORMATION.
We collect, store and use your Personal Information in accordance with this Privacy
Policy and with our Terms and Conditions to: verify your identity; provide you with our
Services; process your payments; identify your preferences and meet regulatory
requirements.
6. INFORMATION SHARED WITH THIRD PARTIES.
By accepting this Privacy Policy you are providing us your consent so that we can
share your Personal Information with the service providers named below (hereinafter
collectively referred to as "Service Providers"), under our and/or their relevant privacy
policies.
By accepting this Privacy Policy you agree that our Service Providers are the Data
Processors of your Personal Information.
7. RETENTION OF YOUR INFORMATION.
We may retain your Personal Information until necessary but for a limited period that
may not exceed one year from the cancellation of your account.
8. ACCESS TO YOUR INFORMATION.
You may issue queries or ask questions about your Personal Information at any time,
by email or any any other way as appropriate, and we will provide you with said
information.
9. RECTIFICATION OF YOUR INFORMATION.
You may request, at any time, rectification on your Personal Information if you consider
your Personal Information is inaccurate or incorrect, or when you wish to update your
Personal Information.
10. OBJECTION OR DELETION OF YOUR INFORMATION.
You may, at any time, object the use of your Personal Information or request its
removal, once the period established in Section 7 of this Privacy Policy has ended. We
may delete your Personal Information before the expiration of that period when such
information is not necessary, at our sole discretion.
11. HOW CAN YOU CONTACT US ON YOUR Personal Information .
In order to receive proper response all requests referred to in Sections 8, 9 and 10
above must be sent by each Customer to the following email address:
CS@alhussainitrading.com, or by contacting us Toll Free by dialing: 800 244 2444.
12. DATA PROTECTION.
The protection of your Personal Information is our priority. In this Section we describe how we
handle the protection, confidentiality and security of all the Information we collect from our
Customers.
❖ HOW WE PROTECT YOUR INFORMATION.
We guarantee the privacy and confidentiality of your Personal Information and also
guarantee that we have implemented physical and electronic security measures, as well
as other appropriate administrative procedures to prevent unauthorized or illegal access
by third parties to your Personal Information.
We will continually review and update our security policies and controls, as technology
changes to ensure ongoing information security.
We implement and maintain reasonable and appropriate technical and organizational
security measures to protect the personal data we process, from unauthorized access,
alteration, disclosure, loss or destruction.
All your payments are processed securely on our Website through Checkout.
Should despite of our security measures, a security breach occur that is likely to result
in a risk to your Personal Information, we will inform you as other affected parties, about
the security breach as soon as reasonably possible.
We protect your information safely in a high security data center, adhering to stringent
security controls, measures and protocols to safeguard the privacy of your information.
While we shall use our best efforts to ensure that the privacy of all Information is kept
secure, please note that it is an accepted fact that no data transmission conducted over
the Internet and / or through other electronic channels can be guaranteed to be wholly
secure. As such, please ensure that your information is not accessible or disclosed to
anyone. Further thereto, we shall neither be held responsible nor liable for any
damages or losses which you may suffer, whether directly or indirectly, as a result of
the said Information being stolen, tampered with, copied, abused, misused or otherwise
violated.
Our obligation to maintain the privacy and confidentiality of your Personal Information
will survive for the term established in Section 7 of this Privacy Policy.
❖ YOUR ACCOUNT SECURITY.
To control access to your account on our Website, every Customer is required to
introduce username and password. The username and password are the access key to
your account. To ensure the integrity of your password, you are advised to do the
following:
− When choosing a Password, do not choose one that can be easily guessed by
other persons.
− Avoid using personal information such as your name, birth date, telephone
number or words listed in a standard dictionary.
− Memorize your Password and do not write it down in any material that can be
discovered by third parties.
− Password should never be revealed nor made accessible to anyone.
− For your further protection, you are encouraged to change your Password from
time to time.
− If you have forgotten your Password, you may reset it by sending an email to us
at: CS@alhussainitrading.com.
13. COOKIE POLICY.
We use cookies to provide a better service to our Customers. Your browser has a builtin function to store small text files called "cookies". These files contain information that
allows our Website to recognize each Customer each time they use our Services. Our
Website uses cookies to store your preferences, as well as any other information
related to the use of our Website, to provide you with personalized features.
By accessing and using our Website and Services, you expressly agree that we may
use cookies for the purposes described in this Section. If you do not agree with our use
of cookies, please do not access or use our Website or any of our Services.
We use Cookies to:
❖ Identify you when you use our Website and Services.
❖ Help us determine if you have logged in.
❖ Store information about your preferences and customize our Services.
❖ Implement security measures to protect your Customer Account, including the
prevention of fraudulent use of login credentials, and to protect our Website and
Services.
❖ Display advertisements that will be relevant to you.
❖ Analyze the use and performance of our Website and Services.
14. USING AND DISCLOSING YOUR INFORMATION.
We use your Personal Information to help us provide you with any Services you
request. We may use your Personal Information kept on our records, and other
information we may obtain from your current and past activities when using our
Website, to: resolve disputes; troubleshoot problems; measure Customer interest and
Services, inform you about our new offerings, Services, and updates; customize your
experience; detect and protect us against error, fraud and other criminal activity; enforce
this Privacy Policy and our Terms and Conditions; and as otherwise described to you at
the time of collecting your information. At times, we may look across multiple Customers
to identify problems or resolve disputes, and in particular we may examine your
Personal Information to identify Customers using multiple Customer IDs or aliases. We
may compare and review your Personal Information for errors, omissions, and to verify
its accuracy.
You agree that we may use your Personal Information to improve our Services and
customize our content(s), layout, and Services. These uses improve our Website and
better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe
and customized experience while using our Services.
You agree that we may use your Personal Information to contact you and deliver
information to you that, in some cases, is targeted to your interests, such as targeted
banner advertisements, administrative notices, product offerings, and communications
relevant to your use of our Website and Services. By accepting this Privacy Policy and
our Terms and Conditions, you expressly agree to receive this information, and
expressly accept to receive ads.
You agree that we may share and/or disclose your Personal Information in accordance
with applicable law. Some examples include but are not limited to: When collection, use
or disclosure of Personal Information are permitted or required by law; In the event that
an emergency threatens an individual's life, health, or personal security; If such
Personal Information is available from a public source; In response to lawful requests by
applicable local law enforcement agencies or regulatory agencies, or agencies with
responsibility to oversee and enforce national security; If we reasonably believe that it is
required by law to share or disclose your information in order to prevent, investigate, or
take action regarding illegal activities. In addition, to establish or exercise our legal
rights or defend against legal claims; In any case where we may reasonably believe that
sharing information is necessary to prevent serious damage to your person or property
or to the person or property of any third party; We may share personally identifiable
information and information related to your use of the Website, with companies or
organizations connected to or affiliated with us, such as subsidiaries, sister-companies,
parent companies and service providers such as an email service provider to send you
emails on our behalf, with the express provision that their use of such information must
comply with this policy.
15. INTERNATIONAL TRANSFER OF YOUR Information.
We are domiciled in Saudi Arabia, and we process and store your Personal Information
in Saudi Arabia, however, our Service providers may process and store it elsewhere.
If you are located outside Saudi Arabia and choose to provide us with Personal
Information, we will transfer your Personal Information to Saudi Arabia for processing,
and our service providers may process Personal Information in Saudi Arabia and
elsewhere. These countries may not have the same data protection laws as the country
in which you initially provided the information. When we transfer your Personal
Information to Saudi Arabia, we will protect it as described in this Privacy Policy.
16. RESTRICTED ACTIVITIES.
Your Personal Information and your activities with our Website shall not: (a) be
inaccurate, incorrect or misleading; (b) be fraudulent; (c) infringe any third party's
copyright, patent, trademark, trade secret or other proprietary rights or rights to publicity
or privacy; (d) violate any law, statute, ordinance or regulation (including, but not
limited to, those governing export control, consumer protection, unfair competition, antidiscrimination or false advertising); (e) be defamatory, trade libellous, unlawfully
threatening or unlawfully harassing; (f) be obscene or contain child or adult
pornography; (g) contain any viruses, trojan horses, worms, time bombs or other
computer programming routines that may damage, detrimentally interfere with,
surreptitiously intercept or expropriate any system, data or any information.
17. PHISHING.
Phishing websites imitate legitimate website in order to obtain personal or financial
information. Identity theft and practices currently known as “phishing” are of great
concern to us. For more information about phishing, you can visit:
https://mci.gov.sa/en/ServicesDirectory/Pages/17-1.aspx
In addition, if you believe you have received an email or had a similar interaction with a
third party pretending to be us and/or our Website, please report this at
CS@alhussainitrading.com.
18. CHANGES TO THIS PRIVACY POLICY.
We reserve the right to modify all or part of this Privacy Policy at any time. The
modified Privacy Policy will be published on the Website and will come effective five (5)
days following its publication on the Website. In case you do not agree to such
changes, you must express so by contacting us at: CS@alhussainitrading.com, within
five (5) days following such publication, in which case your Customer Account will be
canceled. Upon expiration of this term, it will be understood that you have accepted
such modifications made in our Privacy Policy.
We encourage you to periodically review our Website for the latest information on our
privacy practices.
18. GIFT WRAPING
We will try our best to get the same Brand Gift wrap but if we couldn’t then will use AL-HUSSAINI Gift Wrap.
Click to Read Arabic Language Click to Read English Language
Last Updated: April 2023
CANCELLATION AND RETURN POLICY
Please carefully read this Cancellation and Return Policy before using our Services. This is a legally binding contract. This Policy constitutes a contractual agreement between you and Al-Hussaini Trading Company.
Al-Hussaini Trading Company is an LLC legally incorporated and domiciled in the Kingdom of Saudi Arabia (hereinafter referred to as “We” and/or “Us” and/or the “Company").
This Cancellation and Return Policy along with our Terms and Conditions and our Privacy Policy constitute the entire agreement between Al-Hussaini Trading Company and you. All of our Customers are subject to the provisions of this document.
The definitions set out in the Terms and Conditions of Al-Hussaini Trading Company, as defined in Section 1 apply to this Cancellation and Return Policy.
By accessing and/or browsing and/or creating a customer account and/or using our Website (https://www.alhussainitrading.com) and Services, you express your understanding and acceptance to this Cancellation and Return Policy. If you do not agree with this Cancellation Policy, you should leave our Website immediately
- CANCELLATION.
1.1. CUSTOMER CANCELLATION.
a) You may cancel your order due to any of the following reasons:
- If the delivery of the Product is delayed more than 15 working days and the Product has not been used, in which case the sales contract will be terminated and the price of the Product refunded in full.
- If the Product has not yet been shipped.
b) In case of cancelation, after the order has been shipped to you, cancelation fees will apply. We have full right to prove if the Product has been shipped to you by the time of the cancelation request.
1.2. COMPANY CANCELLATION.
a) We may cancel a Customer Order due to any of the following reason:
- There is an error in the price of the Product.
- Payment rejection.
- Customer had a delay for more than 1.5 hours to settle payment.
- Wrong delivery address or wrong contact details given by Customer.
- The Product is not received by the Customer or by the person indicated by the Customer, at the address provided by the Customer in the Order, within a period of 15 working days, since the purchase of the Product.
b) If a cancellation occurs according to Section 2.1, the Sales Contract between the Company and the Customer will be terminated, and the Company will give a full refund to the Customer. However, the Company may deduct or charge the Customer any reasonable compensation fee for the expenses incurred as a result of the Order cancellation and/or termination of the Sales Contract.
c) The Sales Contract referred to in this Section is governed by Section 7 of our Terms and Conditions.
- RETURNS.
2.1. The Customer has 3 calendar days to return & 7 days for exchange of Product from the date it was received on, provided that the Customer carries out the return at its own expenses, except if the return is due to any of the reasons below:
- The product is defective and/or damaged
- The product is described incorrectly or does not correspond to the item shown on the Website and purchased by the Customer.
- There is an error in the price of the Product.
- The product was delivered to the Customer more than 15 working days after the purchase of the item was carried out by the Customer.
2.2. Once the Company receives the Product in return, and having examined the conditions of the item, a receipt confirmation of the same will be emailed to the Customer. The Company will immediately notify the Customer the status of the refund after examining the Product.
2.3. If after examining the Product the Company determines that the return applies in accordance to Section 2.1, the Company will proceed to approve the return by notifying the Customer with an email. However, in case the Customer returns the Product in a different form to the original, the Company will have the right to decline the return requested by the Customer,in which case the Customer will pick its item back, or pay the additional shipping charges that apply.
2.4. In case the return of the Product is approved, the Company will immediately process the refund by reversing the amount paid to the original payment method.
2.5. The refund amount will be received by the Customer during the next days following the refund process by the Company, subject to the terms and conditions of the issuer of the Payment Method. This amount will be equal to the original price paid for the Product in return.
- CHANGES TO THIS POLICY.
We reserve the right to modify all or part of this Cancellation and Return Policy at any time. The modified Cancellation and Return Policy will be published on the Website and will come effective five (5) days following its publication on the Website. In case you do not agree to such changes, you must express so by contacting us at:CS@Alhussainitrading.com, within five (5) days following said publication, in which case your Customer Account will be canceled. Upon expiration of this term, it will be understood that you have accepted such modifications made in our Cancellation and Return Policy.
- GOVERNING LAW AND JURISDICTION.
This Cancellation and Return Policy shall be governed by the laws of Kingdom of Saudi Arabia. In case of disputes, you expressly agree to submit to the exclusive jurisdiction of the courts of Kingdom of Saudi Arabia.
- CONTACT US.
Any questions, comments or requests regarding this Cancellation and Return Policy should be addressed in writing to the Company by email to CS@Alhussainitrading.com and that email receipt must be acknowledged by the Company, or by mail to the address mentioned below:
Al-Hussaini Trading Company.
7859 Al Madinah Al Munawarah, Al Sharafeyah, Jeddah 22234, Kingdom of Saudi Arabia.
Phone Number:800 244 2444
Email Address:CS@Alhussainitrading.com
Click to Read English Language
Last Updated: April 2020
Please carefully read these Terms and Conditions (“Agreement”) before using our Services. This is a legally binding contract. By accessing to, and purchasing on our Website, you accept all the terms and conditions in this Agreement on behalf of yourself and any entity or individual you represent or for whose device you acquire our Products. If you do not agree with the terms and conditions on this Agreement, you should leave our Website immediately. Al-Hussaini Trading Company offers online shopping services including shipping and delivery of items when you visit www.alhussainitrading.com subject to the following Terms and Conditions. The Website (www.alhussainitrading.com) is operated by Al-Hussaini Trading Company.
About Al-Hussaini Trading:
Commercial Registration Number: 4030053541
Tax Registration Number: 300154966900003
Toll Free Number: 800 244 2444.
Unified number: 9200 29295
Email Address: CS@alhussainitrading.com
This Agreement should be understood as a contractual agreement between the Customer and the Company. By accessing or using our Website and Services you express your understanding and acceptance to this Agreement. The Company is protected by all Copyrights and Intellectual Property Rights under the laws of the Kingdom of Saudi Arabia, as all international copyright and data protection treaties.
This Agreement describes the Terms and Conditions of all Services offered by the Company through its Website in connection with which you are accepting this Agreement.
BY ACCESSING AND/OR BROWSING AND/OR USING THE SERVICES ON THIS ECOMMERCE WEBSITE YOU ACCEPT THESE TERMS AND CONDITIONS WHICH INCLUDE ALL THE TERMS AND CONDITIONS SET FORTH HEREIN, AND OUR PRIVACY POLICY, CANCELLATION POLICY, RETURN POLICY, REFUND POLICY AND SHIPMENT POLICY AND ANY OTHER AGREEMENT RELATED THEREWITH. WE STRONGLY RECOMMEND THAT YOU CAREFULLY READ THESE TERMS AND CONDITIONS AND ALL OUR POLICIES BEFORE CONTINUING TO USE OUR WEBSITE AND SERVICES.
WHEN YOU ACCESS AND/OR BROWSE AND/OR USE OUR WEBSITE SERVICES, YOU WILL BE DOING SO IN YOUR OWN FREE WILL, IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, OR BY OURS PRIVACY POLICY, CANCELLATION POLICY, RETURN POLICY, REFUND POLICY AND SHIPMENT POLICY OR BY ANY OTHER AGREEMENT RELATED TO OUR WEBSITE SERVICES, WE ADVISE THAT YOU LEAVE THE WEBSITE IMMEDIATELY. THE ACCESS TO AND / OR BROWSING ON THIS WEBSITE AND / OR THE USE OF OUR SERVICES WILL IMPLY THAT YOU GAVE YOUR CONSENT AND ARE EXPRESSLY ACCEPTING THESE TERMS AND CONDITIONS AND ALL OUR POLICIES.
PRICE MATCH TERMS & CONDITIONS:
1. Must be in a NEW condition with the same brand, model and reference number
with its full sales package (Warranty, Original box, Documentation and anything
else that comes with it if applicable.)
2. The price must be inclusive of 15% VAT, or a 15% will be added to the price of
the item.
3. The Price match request must be submitted on the product page before
purchasing. Any request after purchase will be declined.
4. You`ll need to provide us with your name, phone number, email and the link to the
item as well as the price and it must be online and available for purchase when we
check.
5. We will review each request and if it met the conditions, we will send a
payment link to the priced matched product directly to client`s email.